Are you someone who loves nurturing relationships, helping solve customer problems, facilitating engagement, connecting people, and getting stuff done quickly? We are looking to add to our team a successful and enthusiastic Dental Community Manager to drive member engagement and connection of the dentist entrepreneur clients of the DEO. We want someone who prides themselves in being able to connect with people and create a valuable member experience alongside the Member Success Team. This role will also be responsible for supporting our Member Success Team with day to day tasks, follow up and address any member issues as they arise.  

This is a full-time position (35-40 hours per week). The salary range for this position is $65-75K annually (based on experience), with a comprehensive benefits package including medical, dental and vision insurance, 401k plan, company-paid short and long-term disability coverage, and paid time off. This position is 100% remote, allowing you to work anywhere. If you’re looking for a forward-thinking, technology-focused work environment with advancement opportunities and leadership and personal development training, this could be the opportunity for you!

Role

The Dental Community Manager supports member engagement through communication with the Member Success Team and DEO members alike. They will assist in building relationships with members, and advocating for our members and their interests. This position requires someone with great attention to detail, who is proactive and can jump in to support the Member Success Team in all areas member relationship management.

Responsibilities

• Support DEO Member Base
  • Assist in driving communication with customers daily (text, email, phone, etc), and document connections in our CRM system)
  • Assist in generating DEO Member participation in live and virtual events
  • Support the facilitation in the connection of members to each other and DEO resources
  • Help in advocating for members and their interests alongside the Member Success Team
  • Help drive conversation and engagement; get members answers to their questions / support them when they have issues they are facing 
• Support Live and Virtual Events 
  • Help the Community Manager communicate DEO Event information to the membership
  • Support Virtual and Live events by attending, taking membership notes, managing the calls (muting/unmuting/tracking attendance), etc  
• Private Member Facebook Groups 
  • Support the Member Success team in tracking member conversations in our private member Facebook groups
  • Make sure members questions are documented and answered
  • QC Facebook Groups weekly for information and make sure all upcoming events are posted correctly 
• DEO Resource Management  
  • Ensure DEO member resources are useful and correct upon delivery 
  • Help communicate resources needed by tracking member requests and working with the Member Success and Learning and Development Teams
• Member Onboarding Support 
  • Support the Member Success Team in managing the onboarding of new DEO Members 
  • Monitor the sale of new members and create the onboarding tasks required 
  • Assure the onboarding calls are happening in a timely manner 
  • Help track the success of onboarding new members over the course of 90 days
  • Support the team in facilitation of onboarding calls and orientation calls 
• Administrative and Member Community Call Support 
  • Attend member virtual calls and document discussion, attendance and action items 
  • Manage department forms that we use to gather and track important member data and key metrics 
  • Manage Asana tasks daily and support Member Success Team on any member communication needed/follow up 

Results 

The successful Dental Community Manager will help increase customer retention by establishing themselves as credible authorities in the industry as well as building and maintaining customer relationships.

• Primary Metric:
  • Member Retention 
• Secondary Metrics:
  • Member Survey Satisfaction: 6-month and 1-year surveys (Net Promoter Score) 

Requirements

• Dental experience or knowledge required
• Empathy and relationship builder; understand how to connect people
• Project management skills and understands tracking metrics
• Very tech savvy, stays up to date with digital trends with high attention to detail
• Oral and written communication skills to be able to develop engaging content
• Self motivator with excellent time management skills  
• Great customer service skills, including ability to moderate both online and in person conversations directly with members
• Talented problem solving skills; being able to quickly solve an issue efficiently and effectively 
• Must have the skills in order to use technology to help engage and interact with members; experience using Google Suite (Excel/Google Sheets), Slack, Gmail, CRM systems, Project Management software like Asana and Monday  
• Must have your own computer (with ability to download company required applications) and strong WiFi connection 

Interested in Applying for this Position?

Apply Here.

 

Who Is The Dentist Entrepreneur Organization?

The Dentist Entrepreneur Organization (DEO) is a group of dental entrepreneurs and future leaders that really have a similar mindset: they want to be better and make a difference, and grow and have an outreach that is much further than what they can do by themselves. Our mission is to provide group practice owners the community, education and resources necessary to enhance their ability to become a leader, an effective senior executive and build a thriving Dental Group (DSO).

Other (Pretty Stellar) Perks

• Work remotely from your home office 
• Opportunity to travel in the US, paid for by the Company 
• Comprehensive benefits package
• Access to cutting edge digital marketing strategies and tactics
• Work directly under successful entrepreneurs and learn what makes a successful small business tick
• Learn dozens, if not hundreds of the latest digital tools and tricks the best businesses are using
• Constant, continual learning which will challenge you intellectually at all times
• A fast paced, progressive work situation
• Results oriented daily job. Your job will matter to the company’s bottomline
• Laid back teammates

A Quick Bonus (Everyone Loves A Bonus!). Here Are A Few Things We Love:

• Workhorses
• Positive attitudes, self help
• Get it done attitudes
• People who teach themselves
• People who love to learn and research
• People who are curious and google things
• People who are passionate
• People who go above and beyond
• People who have integrity
• People who are honest
• People who are dedicated

Interested in Applying for this Position?

Apply Here.