Terms & Conditions
Terms & Conditions
*Terms and Conditions updated as of June 15, 2022
These Event Terms (Terms) govern your purchase of tickets for, and attendance at in-person, virtual, and/or hybrid events held by Dentist Entrepreneur Organization LLC (Events). It is your responsibility to review these Terms prior to the purchase of tickets. By registering or purchasing tickets you agree to be bound by these Terms. If you are registering on behalf of another individual, it is your responsibility to ensure the person attending is made aware of and agrees to these Terms. We reserve the right to amend these Terms at any time, and will provide the most recent version on our website.
Throughout these Terms, the terms “DEO”, “we”, “us” and “our” refer to Dentist Entrepreneur Organization LLC and its associated entities, and “you” refers to the individual or business purchasing tickets and/or attending Events.
Event Booking and Ticket Purchase:
1.1. A list of upcoming Events, and ticket prices are available on our website.
1.2. DEO Members may access discounted ticket prices as specified on our Member Portal. Proof of membership may be required.
1.3. You are solely responsible for any and all other costs associated with attendance to an Event (subject but not limited to sales tax, value added tax, other taxes and duties, travel and/or accommodation).
1.4. Ticket prices are subject to change, and DEO will do our best to make you aware of any price change and use the best reasonable means to inform you if there is a change.
1.5. You may make a booking and/or purchase a ticket for an Event:
1.5.1. online via our website; or
1.5.2. by submitting a request for a manual invoice to [email protected] with the name of the Event, location, number of tickets or tables and requested invoicing details.
1.6. If you choose to book via our manual invoicing process:
1.6.1. an administration fee of $49 is payable;
1.6.2. your request is subject to approval by DEO;
1.7. Your booking is confirmed when you receive an email notification and receipt from DEO. We will maintain a list of confirmed and paid attendees for each Event, and you may gain entrance to the Event by presenting identification or your email receipt. You will not receive a hard copy or electronic ticket.
1.8. No one under the age of 18, including children accompanying their parents, will be admitted.
1.9 It is the sole responsibility of the attendee to take care of any government visa requirements. Attendees who require an entry visa should allow sufficient time for the application procedure. Attendees should contact the nearest embassy or consulate to determine the appropriate timing of their visa applications. DEO will not contact embassies and consulates on behalf of visa applicants or provide any other assistance relating to visa issues. Failure to obtain a visa in advance of an Event does not constitute a valid basis for obtaining a refund.
Cancellation, Refunds, Credits and Transfers
2.1. All ticket sales are final. No exchange, credit or refund will be given except in the case of certain canceled or rescheduled Events (see clause 3 below), or promotions (see clause 2.3.1 below). For clarification, you are not entitled to a refund if:
2.1.1. you did not enjoy the Event;
2.1.2. you are no longer able to attend the Event; or
2.1.3. you arrive late or are refused entry for any reason.
2.2.1. A ticket is transferrable to another person on the following conditions:
2.2.2. a request is submitted in writing to [email protected] containing the replacement guest name, business name and email address.
2.2.3. an administration fee of $25 is payable;
2.2.4. the request is submitted at least 48 hours prior to the Event.
2.3.1. If any of our Events are subject to our Money Back Guarantee, which allows you to request a full refund within 1 week following the last day of a qualifying Event, you may not be subject to clauses 2.1.-2.2.4 if you:
2.3.2. can provide evidence that you attended and engaged with the Event
2.3.3. provide reasoning as to why you are requesting a refund.
2.4. For hybrid Events (defined as an Event with both in-person and virtual ticket options), in-person tickets cannot be exchanged for virtual tickets unless a request is submitted to, and is approved by [email protected]. Refunds on exchanges to make up for the difference between virtual and in-person ticket options may only be fulfilled for requests no more than 45 days out from the start of the Event.
2.5. For hybrid Events (defined as an Event with both in-person and virtual ticket options), virtual tickets may be exchanged for in-person tickets if a request is submitted to, and is approved by [email protected], and if the in-person Event is not already sold out. You will be required to pay the difference between what you paid for the virtual ticket, and the price of the in-person ticket at the time of the exchange request, if applicable.
2.6. At the discretion of DEO, taking advantage of certain Event promotions may disqualify you from any refunds, even those eligible for the Money Back Guarantee (See clause 2.3.1.).
DEO reserves the right to refuse entry if a replacement guest arrives at the Event without the ticket being transferred via this procedure. All transfers requested on site are subject to an administration fee of $50.
Event Cancellation or Postponement
3.1. Sometimes Events are cancelled, varied, rescheduled or postponed due to Force Majeure Events, situations which affect the speaker or other causes.
3.2. If an Event is postponed:
3.2.1. you may, at your option exercisable by notifying us in writing no later than 30 days after the originally scheduled date of the postponed Event, obtain a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the postponed Event; or
3.2.2. if you so elect, or if you fail to notify us in writing of your request for a credit within 30 days after the originally scheduled date of the postponed Event, your ticket will be automatically transferred to the new date for the postponed Event.
3.3. If an Event is cancelled and/or a new date for the Event is not announced within 60 days of the postponement/cancellation:
3.3.1. in circumstances where the Event is cancelled due to a Force Majeure Event, you will be given a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the cancelled Event (no refunds will be issued);
3.3.2. in circumstances where the Event is cancelled for any reason other than a Force Majeure Event, you may, at your option, exercisable by notifying us in writing no later than 30 days after the originally scheduled date of the cancelled Event, obtain a refund of the ticket price (excluding booking, credit card and other fees). If you so elect, or if you fail to notify us in writing of your request for a refund within 30 days after the originally scheduled date of the cancelled Event, you will be given a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the cancelled Event.
3.3. We will use reasonable means to notify ticket holders of a cancellation, variation, rescheduling or postponement of an Event by sending an email to the address provided to us by the ticket holder and putting a notice on our website; however the responsibility to ascertain whether an Event has been cancelled, varied, rescheduled or postponed is yours. We do not guarantee that ticket holders will be informed of a cancellation, variation, rescheduled or postponement before the date of the Event.
3.4. Except as expressly provided in this clause 3, in no circumstances will ticket prices (or any part thereof) be refunded or credited. Any refund or credit issued will be your sole remedy for a postponement or cancellation of an Event, and we will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement of an Event for any reason. Any credits issued for postponed or cancelled Events that are not used within 12 months of the originally scheduled date of the postponed/cancelled Event will be forfeited.
3.5. For live Events
4.1. You agree to behave in a professional and appropriate manner at all Events. We reserve the right to refuse entry or require you to leave if your behavior is deemed unacceptable.
4.2. You agree to refrain from using cameras, audio and video recorders at any Event in which DEO advises that such devices are prohibited.
4.3. DEO films and photographs every Event. You consent to being filmed or photographed by DEO (or its representatives) and to DEO using your name, likeness, image and/or voice in such photographs or films for the purpose of promoting our Events, services and products. No remuneration is payable for such use.
4.4. Attendee badges must be worn at all times in Event areas.
4.5. By registering for a complimentary DEO Events pass you agree not to sell, trade, transfer, or share your complimentary code or badge. By registering for a paid DEO Pass, you agree not to share, sell or trade your badge. In the event that DEO determines that you have violated this policy, DEO may cancel your badge(s), retain any payments made by you, report you to law enforcement authorities, and ban you from future Events.
4.6. “Suitcasing” refers to the practice of attending a trade show but “working the aisles” from a suitcase or briefcase, soliciting business from other attendees and exhibitors. The only legitimate place to conduct business during show hours is within a contracted exhibit space on the show floor. Exhibiting companies should report any violations to DEO management. Attendees observed soliciting business in the aisles or other public spaces, or in another company’s booth, will be warned to cease and if this warning is not heeded, they will be ejected from the Event and may be banned from future Events in DEO's sole discretion.
4.7. DEO reserves the right to deny admission to anyone who engages in or is reputed to engage in unethical or non-compliant marketing practices.
4.8. In addition to the requirements and prohibitions set forth in this Section 4, DEO may also exclude any prospective attendee from registering for or attending any Event, in DEO's sole discretion. Furthermore, DEO reserves the right to cancel, in its sole discretion, any attendee’s registration upon refund of the admission fees paid to DEO; provided, however, that if an attendee is cancelled for violating any prohibition or requirement set forth in this Section 4, DEO may retain all fees paid.
Limitation of Liability
5.1. To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at Events.
DEO gives no warranties in respect of any aspect of the Event or any materials related thereto or offered at the Event and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The Event is provided on an “as-is” basis. Neither DEO nor its affiliates accept any responsibility or liability for reliance by you or any person on any aspect of the Event or any information provided at the Event.
5.2. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the American Consumer Law or other prescribed terms under legislation, the maximum aggregate liability of DEO for any claim in any way connected with, or arising from, the Event or this Agreement, whether in contract, tort, or otherwise (including any negligent act or omission), shall be limited to the amount paid by you to DEO under this Agreement.
5.3. Except as required by law, neither DEO nor its affiliates shall be liable for any direct, indirect, special, incidental, or consequential costs, damages or losses arising directly or indirectly from the Event or other aspect related thereto or in connection with this Agreement.
5.4. We will be excused from performance under these Terms and in relation to Events to the extent such performance is affected by a Force Majeure Event.
5.5. Once you have completed your registration to an Event, you will receive your registration confirmation by email. Please ensure that your valid email is entered correctly on the registration form. Be sure to check your junk email box in case any of your DEO email(s) are caught by spam filters. DEO will not be held responsible for any missed communication and updates resulting from failure to check all folders in the registrant's email inbox.
5.6. You will receive essential information for registered attendees electronically at the email address and mailing address that provided on your registration form.
5.7. By registration to an Event, you agree to be added to the DEO marketing list and agree to receive DEO marketing material in addition to information about the Event you registered to. You may opt out of this marketing at any time; however, DEO will not be held responsible for any missed communication and updates about the Event resulting from this opt-out. In addition to the DEO marketing list, your name will also be added to the DEO event app if applicable so you can connect with other attendees prior to the Event and request onsite meetings.
6.1. DEO owns and operates the Events and is committed to protecting the privacy of its attendees. Outside of select Event sponsors, DEO does not rent, share, or sell your contact information or other personal information to any third parties.
7.1 All intellectual property rights in and to the Event, the Event content, and all materials distributed at or in connection with the Event are owned by DEO. You may not use or reproduce or allow anyone to use or reproduce any trademarks (including without limitation “DEO Dental Group”, “The DEO Summit”, and “DEO” ) or other trade names appearing at the Event, in any Event content or in any materials distributed at or in connection with the Event for any reason without the prior written permission of DEO.
7.2 For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by DEO or any of its affiliates; nor does this Agreement grant to you any right or license to any other intellectual property rights of DEO or its affiliates, all of which shall at all times remain the exclusive property of DEO and its affiliates.
8.1. If any provision of these Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
8.2. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Any failure to assert any right under the Terms shall not constitute a waiver of such right.
8.3. In these Terms, a “Force Majeure Event” means any of the following (whether or not foreseeable or anticipated): acts of God, terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic, government restriction or recommendation, legal requirement, extreme weather, earthquake, drought, fire, flood, explosion, natural disaster, and/or any other event, cause or circumstance that is beyond our reasonable control.
8.4. These Terms constitute the entire agreement between DEO and you in relation to the Events.
8.5. You acknowledge and agree that DEO, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to, the Event name, themes, content, program, speakers, performers, hosts, moderators, venue, and time.
8.6. DEO’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. DEO shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond DEO's reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by you except with DEO's prior written consent. This Agreement shall be governed by the laws of the State of Texas and the parties shall submit to the exclusive jurisdiction of the Texas courts. A party that substantially prevails in an action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you acknowledge that you do not have any authority of any kind to bind DEO in any respect whatsoever.