Clinical
October 19, 2018

The Three Magic Principles of Great Patient Service

Q: My office just returned from a program on customer service. This isn’t the first…
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Strategy
October 17, 2018

The Tyranny of the Obvious: Changing your Perspective on Leadership

In Willful Blindness: Why We Ignore the Obvious at Our Peril, serial entrepreneur and author Margaret Heffernan examines…
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Strategy
October 12, 2018

Empathy: A Necessary Component to Great Leadership

It is fairly easy to tell who will make a great leader. It’s easily recognizable.…
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Strategy
October 10, 2018

How Do You Exact Revenge in a Business Relationship?

Revenge is most often considered an overt act: an obvious action of inflicting hurt or…
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Strategy
October 3, 2018

The Core of Core Values in Dental Practice

We’ve all read the books; Drucker, Collins, Porras, Prahalad, Lencioni, Harnish, Weinberg. We’ve all read…
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Strategy
September 26, 2018

What Does Your Exit Strategy Say About You?

Is your exit strategy is "done and gone"? It’s not wrong or right. Done and…
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Strategy
September 21, 2018

Taking Stock of Your Attitude: Want Some Cheese With That Whine?

Question: I have been in practice nine years in a suburban area of a large Northeastern…
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Strategy
September 14, 2018

The Essence of Leadership is Essence

I’ve worked with hundreds of leaders over the years — some were leaders in title…
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