October 19, 2018
The Three Magic Principles of Great Patient Service
Q: My office just returned from a program on customer service. This isn’t the first…
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October 17, 2018
The Tyranny of the Obvious: Changing your Perspective on Leadership
In Willful Blindness: Why We Ignore the Obvious at Our Peril, serial entrepreneur and author Margaret Heffernan examines…
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October 12, 2018
Empathy: A Necessary Component to Great Leadership
It is fairly easy to tell who will make a great leader. It’s easily recognizable.…
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October 10, 2018
How Do You Exact Revenge in a Business Relationship?
Revenge is most often considered an overt act: an obvious action of inflicting hurt or…
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October 5, 2018
The Power of Purpose
Most businesses believe they have a purpose, but they’re wrong. They have hollow words they…
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October 3, 2018
The Core of Core Values in Dental Practice
We’ve all read the books; Drucker, Collins, Porras, Prahalad, Lencioni, Harnish, Weinberg. We’ve all read…
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September 26, 2018
What Does Your Exit Strategy Say About You?
Is your exit strategy is "done and gone"? It’s not wrong or right. Done and…
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September 21, 2018
Taking Stock of Your Attitude: Want Some Cheese With That Whine?
Question: I have been in practice nine years in a suburban area of a large Northeastern…
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September 19, 2018
The Paradox of Authenticity
Here’s the bottom line at the top line; the more authentic people are at work,…
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September 14, 2018
The Essence of Leadership is Essence
I’ve worked with hundreds of leaders over the years — some were leaders in title…
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