November 21, 2018
The Importance of Being Grateful: What Every CEO Should Know
“Why do employees leave?” I’ve been asked this question many times over my 30 years…
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November 14, 2018
The Impending Digital Divide: Leadership Can’t Be Digitized
Most companies I work with are driving at top speed to upgrade their digital capacity.…
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November 7, 2018
A Look to the Future: How DSOs Are Changing the Landscape
The figure above shows two curves. One is the adoption curve in black, which is…
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October 31, 2018
If At First You Don’t Succeed… Spend More Money!
Q: I am a fee-for-service dentist in Texas. I’ve been in practice a little over…
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October 24, 2018
Shifting Contexts to Achieve Better Results
I have regular staff meetings and I always have a morning huddle. We go over…
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October 19, 2018
The Three Magic Principles of Great Patient Service
Q: My office just returned from a program on customer service. This isn’t the first…
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October 17, 2018
The Tyranny of the Obvious: Changing your Perspective on Leadership
In Willful Blindness: Why We Ignore the Obvious at Our Peril, serial entrepreneur and author Margaret Heffernan examines…
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October 12, 2018
Empathy: A Necessary Component to Great Leadership
It is fairly easy to tell who will make a great leader. It’s easily recognizable.…
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October 10, 2018
How Do You Exact Revenge in a Business Relationship?
Revenge is most often considered an overt act: an obvious action of inflicting hurt or…
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October 5, 2018
The Power of Purpose
Most businesses believe they have a purpose, but they’re wrong. They have hollow words they…
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